At Zardens.com, we are committed to providing our customers with top-quality FRP (Fiber Reinforced Plastic) planters and ensuring their satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns and Replacements:

1.1 Damaged or Defective Items:

• If you receive a damaged or defective FRP planter, please contact our customer support team within 7 days of receiving the product.

• Provide clear photos of the damaged or defective item and any relevant packaging for our assessment.

1.2 Incorrect Item Received:

• In the rare event that you receive the wrong FRP planter, please contact us within 7 days of receiving the product.

• Provide photos of the incorrect item and its packaging to expedite the resolution process.

  REFUND POLICY

  Thank you for choosing Zardens.com for your FRP (Fiber Reinforced Plastic) planters. We appreciate your business and want to ensure transparency in our policies. Please carefully read our No Refund Policy before making a purchase on our website.

  1. All Sales are Final:

  • Zardens.com operates on a strict no-refund policy. Once a purchase is made, it is considered final and non-refundable.

  2. Change of Mind:

  • We do not accept returns or offer refunds for change-of-mind or buyer’s remorse. Please make sure to carefully consider your purchase before completing the transaction.

  3. Product Inspection:

  • We take great care to ensure the quality of our FRP planters. Before finalizing your purchase, we recommend reviewing product details, specifications, and images provided on our website. If you have any questions, feel free to contact our customer support team for assistance.

  4. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective FRP planter, please refer to our Warranty and Replacement Policy for assistance. We are committed to addressing issues related to product quality.

  5. Warranty Coverage:

  • Our FRP planters come with a 10 year material warranty against manufacturing defects. Please review our Warranty Policy for more information on warranty coverage and claims.

  6. Contact Information:

  • If you have any questions or concerns regarding our No Refund Policy, please contact our customer support team at [support@zardens.com]. We are here to assist you.

  By completing a purchase on Zardens.com, you acknowledge and agree to abide by the terms outlined in this No Refund Policy. Zardens.com reserves the right to update or modify this policy at any time. Please check our website for the most recent version.

  Thank you for choosing Zardens.com for your FRP planter needs. We appreciate your understanding and cooperation.

   

2. Return and Replacement Process:

2.1 Contact Customer Support:

• To initiate a return or replacement, contact our customer support team at [support@zardens.com] or through our website’s contact form.

2.2 Provide Necessary Information:

• When contacting us, please provide your order number, a detailed description of the issue, and relevant photos to expedite the resolution process.

2.3 Return Authorization:

• Once your return is approved, you will receive a return authorization and instructions on how to return the item.

2.4 Return Shipping:

• For damaged, defective, or incorrect items, Zardens.com will cover the return shipping costs.

2.5 Inspection and Processing:

• Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.

• Replacement items will be shipped promptly, and replacement for eligible returns will be processed within 15 business days.